Digital Operations & Development Manager

Position Overview

Exciting opportunity for a Manager, Digital Operations and Development. Ideally looking for someone with previous experience in digital transformation. Must be located in the St. Louis or Kansas City area.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States. Serving residents in greater St. Louis, southern Illinois and southeast Missouri, BJC delivers a wide range of services through its 14 hospitals and multiple community health locations. The organization is also the largest provider of charity care, unreimbursed care and community benefits in Missouri.

Role Purpose: The Manager will collaborate with cross-functional teams in Digital Operations and IT to develop and enhance enterprise websites and digital front door capabilities that support consumers’ access to care. Acquia Drupal expertise is strongly preferred to help modernize digital experiences and drive positive business outcomes.

Key Responsibilities

• Directs the flow of company information on the BJC HealthCare web site to ensure it reflects the desired image and identity; identifies and manages implementable technologies to enhance communication efficiency.
• Manages individuals by hiring, training, assigning work, evaluating performance, and conducting professional development plans to support departmental operational goals.
• Develops and adheres to departmental staffing, revenue, and expense budgets, and responds to business changes impacting budget goals.
• Oversees day-to-day operations of public-facing websites, leading efforts to develop compelling digital experiences while ensuring a flexible and maintainable CMS architecture with thorough documentation.
• Recommends site and back-end optimizations based on data and conversion best practices.
• Conducts research and data analysis to identify effective strategies for developing and maintaining BJC web properties while staying current on industry advancements.
• Evaluates functional, business, and technical requirements to identify gaps/risks and inform prioritization and planning efforts.
• Implements Agile best practices and provides support, troubleshooting, and resolution for defects while promoting knowledge sharing through documentation, training, and mentoring.

Required Qualifications

• Bachelor's Degree
• 5-10 years of relevant experience
• 2-5 years of supervisory experience

Preferred Qualifications

• Master's Degree
• 10+ years of experience
• 5-10 years of supervisory experience
• Acquia Drupal expertise

Benefits & Perks

• Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time
• Adoption assistance