Software Support Associate

Position Overview

Fidelity National Information- FIS is seeking a highly motivated Software Support Associate. In this role, you will be the first point of contact for customers and internal users, providing technical support and resolving software-related issues. You must possess excellent technical and customer service skills along with a passion for problem-solving.

Key Responsibilities

• Provide technical support to customers and internal users.
• Respond to inquiries and resolve software-related issues.
• Serve as the first point of contact, ensuring excellent communication and a friendly demeanor.
• Troubleshoot and guide users through resolving software issues.

Required Qualifications

• Bachelor’s degree in Computer Science or a related field.
• At least two years of experience in software support.
• Proficiency in Windows operating systems, Microsoft Office, and troubleshooting software issues.

Preferred Qualifications

• Experience with customer relationship management (CRM) software.

Equal Opportunity Employer: Fidelity National Information- FIS celebrates diversity and is committed to creating an inclusive environment for all employees.