Customer Service/Sales

Position Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools and provide information to customers in order to sell an entire project. They will learn how to greet, qualify, recommend and close every customer in their department while handling basics in adjacent departments. They maintain the in-stock condition of assigned areas, ensuring they remain clean, shop-able, and safe. Each associate is responsible for providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards or reporting them to the Manager on Duty, and working safely to protect themselves, co-workers, vendors, and customers. They work in cooperation with their Department Supervisor and colleagues across various departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Key Responsibilities

• Provide fast, friendly service by proactively seeking out customer needs.
• Learn product information and utilize tools to sell entire projects.
• Greet, qualify, recommend, and close with customers in the assigned department.
• Maintain clean, in-stock, and safe working areas.
• Follow safety policies & standards and report hazards to the Manager on Duty.