PR & Integrated Marketing Account Supervisor

Position Overview

The Account Supervisor is responsible for nurturing the relationship between the agency and our clients. Reporting to a Senior Account Supervisor, Director or VP, the Account Supervisor will provide ongoing support and leadership for client accounts and will maintain a highly responsive service orientation in all interactions. They must be knowledgeable in both the clients' and the agency’s business. This individual is a team player who communicates clearly with internal teams and is well-versed in a broad range of communications tactics including, video, PR, crisis communications, internal communications, advertising, digital media and more. The Account Supervisor will also be responsible for overall budget and project management for their accounts, ensuring the highest level of customer satisfaction and ROI.

Key Responsibilities

• Account strategy, writing and research
• Write and present detailed, well-researched integrated communications, PR and marketing plans to agency teams and clients
• Perform research and analysis using the Kane Way process
• Link communications, PR, branding and marketing to broader business objectives, ensuring plans achieve measurable outcomes for clients
• Project scoping – gather information from the client and work with internal and external partners to develop proposals or briefs for new projects or scopes of work
• Collaborate with digital or research partners to obtain proposals and estimates when needed
• Scope execution – oversee the implementation of approved plans and strategies
• Work with account and creative teams to implement research, communications, branding, marketing and creative strategies
• Collaborate with all team members (including contractors when applicable) to ensure optimal performance
• Support execution by writing content, pitching media, and assisting with day-to-day tasks
• Budget management – ensure all projects remain within budgets and scopes of work, recommend appropriate budgets, and provide regular updates on account progress
• Approve and manage quotes, estimates, and invoices to maintain profitability
• Anticipate and communicate potential budget issues promptly
• Client relationship management – build and maintain relationships with senior client personnel to provide superior, proactive customer service
• Ensure client relations remain positive and keep senior management informed of potential challenges
• Account retention, growth and projections – provide exceptional service, respond promptly to client needs, and set annual growth and retention goals
• Deliver monthly financial projections to assist with staff bandwidth planning
• Leading, managing and holding team members accountable by creating a motivating vision and providing timely constructive feedback
• Special projects – work on special projects as needed and participate in networking events

Required Qualifications

• Kane’s Core Values: Ask questions – Asking thoughtful, informed questions helps reveal insights that challenge assumptions, spark innovation, build trust, and ensure meaningful outcomes.
• Bring big ideas: Real impact begins when we reimagine what’s possible. Big ideas drive sustainable growth and create bold solutions for our clients and communities.
• Catalyze results: We measure success by the trust we build and the positive change we create. As a B Corporation, we hold ourselves accountable to outcomes that advance people, planet, prosperity, and purpose.
• Do it together: We value diverse skills, perspectives, and experiences. By aligning around shared goals, we turn collective effort into transformative change.