Technical Ground Operations and Continuous Improvement Analyst

Job Summary

Provide analytical and operational support to the North America and Caribbean Ground Operations area through the development of performance indicators, performance analysis, budget control, continuous process improvement, supplier monitoring, and audit support, contributing to a safer, more efficient, and cost-effective operation.

Duties

• Develop and maintain KPIs, dashboards, and management reports, analyzing operational trends and performance to support decision-making.
• Monitor operational safety, including the follow-up of incidents, findings, corrective actions, and action plans.
• Analyze Ground Operations processes and identify opportunities for improvement, efficiency, automation, and cost reduction.
• Monitor the operational performance of stations and service providers, including SLA and KPI compliance and the resolution of operational deviations.
• Manage and monitor internal and vendor training compliance, including regularizations and KPI updates.
• Provide support for operational audits, including document preparation, findings follow-up, and closure of corrective actions.
• Support financial and budget control through invoice reviews, overtime monitoring, expense tracking, variance analysis, and identification of savings opportunities.
• Analyze operational capacity, growth, and operating scenarios, providing insights to support planning and strategic decision-making.
• Prepare analyses and reports for Management and operational teams, recommending data-driven actions to improve safety, efficiency, and profitability.

Qualifications

• Proven experience in systems engineering or IT infrastructure management with a strong understanding of service-oriented architecture (SOA), solution architecture, and enterprise solutions implementation.
• Extensive knowledge of database systems such as SQL Server, Oracle, PostgreSQL, MySQL; proficiency in SQL scripting is essential.
• Familiarity with application development frameworks including JavaScript, Ruby on Rails, C++, C#, VBA; experience with RESTful APIs and web services is highly desirable.
• Hands-on experience with cloud platforms like Azure or similar cloud security environments; understanding of virtualization technologies such as VMware or ESXi is preferred.
• Strong analytical skills in requirements analysis and business process improvement; excellent cross-functional communication abilities to coordinate between technical teams and stakeholders.
• Ability to troubleshoot complex system issues involving computer networking (DNS, DHCP), operating systems (Windows/Linux), system hardening techniques, and cybersecurity measures including firewalls and VPNs.
• Knowledge of DevOps practices including version control (Git), scripting languages (Shell Scripting), continuous integration tools (Jenkins), and configuration management tools like GPO or WDS.
• Educational background in computer science or related fields; relevant certifications such as Cisco CCNA/CCNP or Microsoft certifications are advantageous.

Join us

to be at the forefront of ground operations innovation! Your expertise will help shape efficient processes while supporting our mission of operational excellence through continuous improvement initiatives. We value proactive problem-solvers eager to make a tangible impact in a collaborative environment committed to technological advancement.

Pay

Pay: $25.00 - $26.00 per hour

Benefits

• 401(k)
• Health insurance
• Life insurance
• Vision insurance

Work Location

Work Location: In person