Technical Support Specialist 1

Position Overview

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and enjoy working with a diverse group of individuals? If so, we have the perfect opportunity for you! Join the team at Temple University as a Technical Support Specialist 1 and use your skills to provide top-notch technical support to our faculty, staff, and students. As a member of our dedicated team, you will play a crucial role in ensuring the smooth functioning of our technology systems and helping our community navigate any technical issues they may encounter.

Temple University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities

• Provide technical support to faculty, staff, and students at Temple University.
• Troubleshoot and resolve hardware, software, and network issues for a diverse range of technology systems.
• Communicate with users to understand and diagnose technical problems.
• Utilize critical thinking and problem-solving skills to resolve technical issues in a timely and efficient manner.
• Collaborate with other team members to ensure seamless and consistent support for all technology systems.
• Maintain up-to-date knowledge of technology systems and software to effectively assist users.
• Document and track technical support requests and resolutions.
• Train and educate users on the proper use and maintenance of technology systems.
• Provide excellent customer service and ensure a positive user experience.
• Identify and recommend improvements to technology systems and processes to enhance user experience and efficiency.
• Adhere to established procedures and protocols for handling sensitive data and maintaining security.
• Stay current with industry trends and advancements in technology to continuously improve technical support services.
• Participate in ongoing training and professional development opportunities to enhance technical skills and knowledge.