Customer Relations Specialist - Military Veterans

Position Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise while building on our reputation for top-notch service from the industry leader with over 120 years of protecting homes and businesses. In this role as a Customer Relations Specialist, you’ll excel with strong organizational skills and a commitment to accuracy in a fast-paced, dynamic environment. You’ll have more than just a job – you’ll have a career with growth potential, competitive pay of $17 - $20 per hour, and benefits that include full medical, dental, and vision coverage for you and your family along with a 401(k) program.

With Orkin’s award-winning training program, no prior industry experience is required to start building your career.

Key Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based and web-based system to track routes and optimize current and future schedules – training will be provided.
• Apply the expertise developed in training to schedule appointments for technicians, minimizing drive time and recommending alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information including call details, dispositions, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

Required Qualifications

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications, including Microsoft Office.
• Strong attention to detail and follow-through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Must be comfortable sitting at a desk and working with computers, keyboards, telephones, and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Preferred Qualifications

• Previous experience in Customer Service or Sales is preferred.

Benefits & Perks

• Competitive earnings: $17 - $20 per hour
• Comprehensive benefits package: medical, dental, vision, maternity, and life insurance.
• 401(k) plan: with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry-leading, quality, comprehensive training program.