Sales & Marketing - Sales Support

Position Overview

At OTH Hotels Resorts, hospitality isn't scripted – it's personal, genuine, and rooted in connection. As a Sales Support, you are at the heart of that connection, ensuring every interaction, communication, and detail reflects the warmth and professionalism our guests and clients expect. This role is about creating clarity, providing thoughtful coordination, and helping bring business to life through seamless communication, organized processes, and memorable client experiences.

Key Responsibilities

• Provide administrative and operational support to the Sales & Catering teams, ensuring all client inquiries, leads, and communication are handled promptly, professionally, and with genuine care.
• Prepare proposals, contracts, event orders, and supporting documentation with accuracy, clarity, and attention to detail.
• Support the printing, scanning, organizing, and distribution of sales documents to ensure timely execution and recordkeeping.
• Maintain and update sales systems, calendars, and reports to support pipeline management, forecasting, and departmental organization.
• Assist in coordinating site visits, client tours, and pre-event planning to create a smooth and welcoming experience.
• Collaborate with internal departments including Operations, Front Office, Food & Beverage, and Banquets to ensure accurate communication and flawless event execution.
• Support the execution of group blocks, rooming lists, and event logistics, ensuring all details align with client expectations and brand standards.
• Manage incoming calls, emails, and correspondence, prioritizing needs and providing timely follow-up.
• Assist with marketing tasks such as creating collateral, updating menus, and supporting promotional initiatives when needed.
• Help maintain organized electronic and physical filing systems, ensuring all documentation is current and easily accessible.
• Represent the department with professionalism, positivity, and a genuine desire to support both internal and external partners.

Required Qualifications

• A relationship-builder who communicates clearly, respectfully, and confidently with clients, colleagues, and partners.
• Someone who finds joy in organization, thrives on detail, and takes pride in delivering polished and accurate work.
• Resourceful, proactive, and able to anticipate needs before they become urgent.
• Skilled at balancing multiple priorities at once while staying calm, focused, and solution-oriented.
• Comfortable working in a fast-paced environment where no two days are alike.
• Proficient in basic Microsoft Office tools (Word, Excel, Outlook); experience with sales or event software is a plus.
• Open to working occasional flexible schedules based on business demands.

Preferred Qualifications

• Previous hotel or hospitality sales experience is preferred, but we also welcome those ready to learn, grow, and contribute to a high-performing team.