Patient Services Coordinator Ambulatory I - FOH, CSC Front Desk

Position Overview

Patient Services Coordinator Ambulatory I – FOH, CSC Front Desk at Hennepin Healthcare. Hennepin Healthcare is an integrated system that includes academic and specialty centers, trauma centers and clinics across Minneapolis and surrounding communities. We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team on a full-time, on-site basis (Days, M–F). The purpose of this position is to provide a welcoming experience for patients and their families by ensuring excellent front desk procedures, professional communication, and team-oriented support to meet high registration quality goals in a high-volume, multi-tasking environment.

Key Responsibilities

• Welcome patients and guests in a friendly manner following the “I am Welcomed” standard workflow.
• Provide navigation assistance to patients and guests.
• Utilize the electronic health record to perform patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, and patient check-out following standard processes.
• Verify insurance accuracy through Real Time Eligibility (RTE) and Benefit Engine.
• Ensure personal workspace and patient waiting areas are neat and sanitized.
• Handle patient financial transactions including cash box management, cash collections, credit/debit card transactions, and daily reconciliation.
• Promote organization and maintain clinic efficiency by supporting check-out processes, scheduling for contracted providers and specialty departments, and assisting with provider requests and urgent needs.
• Manage special patient needs upon request and maintain Clerical Pool in-basket messages per Service Line Agreement.
• Receive and create encounters for medical forms and assist with processing time sensitive patient needs.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• At least one year of experience in a related field and/or six months of Front of House experience.
• One year of customer service experience.

Preferred Qualifications

• Ability to work cohesively and respectfully with individuals from diverse backgrounds.
• Ability to work in a fast-paced, continually changing environment and effectively respond to shifting priorities.
• Consistently exceeds quality and productivity standards in patient registrations, scheduling, and customer service.
• Demonstrates knowledge of organizational policies and procedures with technical proficiency in Microsoft Office and Outlook.
• Ability to work independently as well as part of a team.
• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in a similar clinic/ambulatory healthcare environment.
• Certification from HFMA, NAHAM, or HBI Patient Access Certification.
• Experience with Electronic Health Records (EHR), with Epic experience preferred.
• Understanding of medical terminology and insurance requirements.
• Bilingual fluency in English/Spanish, English/Somali, or other languages including ASL (not required).
• At least 6 months of previous HHS experience.

Benefits & Perks

• Compensation: Competitive pay rate (Min: $21.35, Max: $27.82) based on skills, licensure/certifications, education, experience, and internal equity.
• Benefits: Extensive benefits program including Medical, Dental, Vision, Life, Short and Long-term Disability Insurance, Retirement Funds, Paid Time Off, Tuition reimbursement, and License & Certification reimbursement (available for eligible positions).
• Offers of employment are contingent upon successful background checks and pre-employment requirements.
• Equal Employment Opportunities are provided to all employees.