Front Desk - Bilingual Spanish

Your Responsibilities

• Greet patients, visitors, customers at front desk
• Answer and screen incoming calls in a professional and courteous manner
• Determine the appropriate time of appointment and schedule accordingly
• Schedule follow up visits for existing patients
• Address patient/customer concerns and direct them to the appropriate personnel and follow-up to ensure concerns or issues are resolved
• Prepare patient charts at least one day in advance
• Ensure all prior referrals are sent to other offices
• Obtain all prior records before the day of the appointment
• Coordinate referrals
• Conduct appointment confirmation phone calls two days in advance and reschedule appointments as needed
• Type correspondence, reports, and memos in patient’s file
• Oversee front office flow during clinic and ensure an efficient and productive clinic session
• Reschedule missed/no show appointments
• Check voicemails daily
• Maintain inventory and submit front office supply order to administration
• Maintain waiting room and patient restrooms
• Provide support to the Office Manager and other duties as requested and deemed appropriate for this position
• Complete any other tasks within the scope of the position

Company Description

Hope Neurological and Medical Services is a multidisciplinary medical practice dedicated to providing compassionate and comprehensive care for patients recovering from neurological conditions and personal injuries. Our mission is to deliver outstanding medical services through a collaborative approach, empowering patients to regain their health and quality of life.