Forward deployed engineer

Forward Deployed Engineer – AI Scheduling & Industrial IoT

Zozio Inc. · Hybrid, East coast · Full-time · Up to 50% travel across the US

Zozio

Zozio builds Robin, a platform that gives manufacturers and MRO shops real-time visibility on their operations and helps them plan better. Robin combines IoT tracking with an AI-powered scheduling engine and data analysis platform. It connects to the systems our customers already use, such as ERPs and MES. We work with leading aerospace and industrial companies in Europe and the US, and we are growing our US team.

The role

As a Forward Deployed Engineer, you are the person who turns Robin into real results on the shop floor. You work directly with customers, from the first discovery workshop and business analyst to go-live and support. You combine engineering, project management and customer success. You will report to our Head of Customer Operations.

What you’ll do

• Understand customer operations, processes and constraints, and help define the KPIs and improvement targets that matter.
• Support pre-sales: project scoping, requirements and feasibility analysis, alongside our Account Executives.
• Design technical solutions and configure the Robin platform, including data integrations with customer systems.
• Install, test and commission IoT hardware on customer sites, and drive change management and user adoption.
• Manage deployment milestones, steering committees and post-go-live follow-up: usage analysis, issue resolution, continuous improvement.
• Spot and qualify new opportunities within existing customer accounts.

We’re looking for

• An engineering background (industrial, manufacturing, mechanical, computer science or similar).
• Experience in manufacturing or MRO operations, industrial consulting, or deploying software or IoT solutions at customer sites.
• Comfort with data: ERP data, spreadsheets, SQL or APIs are a plus.
• Strong communication skills, at ease with operators, planners, IT teams and plant managers alike.
• Autonomy and a hands-on attitude: you enjoy being on the shop floor as much as in front of a dashboard.
• Willingness to travel up to 50% across the US.

We offer

• Base salary depending on experience, plus annual variable compensation on customer success and recurring revenue growth.
• Health, dental and vision coverage.
• 401(k)
• 2 weeks of paid time off, plus US federal holidays.
• The chance to shape our US customer operations from the early days!

Interested?

Apply directly on LinkedIn or reach out to us. We’d love to hear about the projects you’re proud of.