Operation Supervisor

Position Overview

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team as an Operations Supervisor. In this full-time role located in the Fort Worth, Texas area (Zip Code: 76118), you will lead a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience.

Key Responsibilities

• Responsible for customer retention, employee retention and improving customer revenue for the assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership and report progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seek opportunities to develop, improve, and innovate both personally and within the team
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure the delivery of high-level service quality from Service Professionals
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at scheduled appointments and ensure route completion
• Collaborate with the Operations Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing
• Obtain local and state licensing

Required Qualifications

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem-solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google Drive functions or related software
• A US driver's license valid for a minimum of 3 years
• A clean driving record (no more than one moving violation in the past year and no more than 2 in the past 4 years)
• Successful completion of a drug test and background check
• Ability to obtain and maintain all required licenses or certificates as mandated by federal, state, and local regulations

Benefits & Perks

• Competitive annual salary $50,000-65,000/ year
• Annual performance bonus
• Yearly incentive trip
• Company iPhone provided
• Save money from driving our vehicle
• Company gas card provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

About Aptive Environmental

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazine's "Best in Business" list of companies that make a positive impact and featured on Glassdoor's 2019 list of Top 100 US workplaces. It is also ranked as one of Entrepreneur Magazine's Best Companies in America. Aptive is a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation's "United to Beat Malaria" initiative.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation during the application or interview process, please inform your recruiter.