Administrative Assistant - Outpatient Physical Therapy

Position Overview

Baptist Health in Kentucky is seeking a detail-oriented and highly organized individual to join our team as an Administrative Assistant for our Outpatient Physical Therapy department. As an Administrative Assistant, you will play a crucial role in ensuring the smooth and efficient operation of our outpatient therapy services. We are looking for someone who is dedicated, personable, and able to thrive in a fast-paced environment. If you have a passion for supporting others and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.

Baptist Health (Kentucky) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Key Responsibilities

• Provide administrative support to the Outpatient Physical Therapy department, including but not limited to scheduling appointments, managing client records, and maintaining inventory of supplies.
• Ensure the smooth and efficient operation of the department by managing daily administrative tasks, such as answering phone calls and responding to emails.
• Maintain confidentiality of sensitive information and handle all client information in a professional and discreet manner.
• Coordinate and schedule appointments for patients, ensuring that all necessary information and documentation is completed accurately and in a timely manner.
• Communicate with patients, healthcare providers, and insurance companies to obtain necessary information and ensure that all necessary paperwork is completed.
• Assist with billing and insurance processes, including verifying insurance coverage and submitting claims.
• Maintain organization and cleanliness of the department, including managing and ordering supplies and equipment.
• Act as a liaison between the department and other departments within the organization, as well as with external partners, to ensure effective communication and collaboration.
• Provide support to therapists and other staff members, including preparing documents, reports, and presentations.
• Demonstrate a high level of professionalism and customer service in all interactions with patients, visitors, and staff members.
• Proactively identify and address any issues or concerns that may arise in the department, and escalate to management as needed.
• Stay up-to-date on all departmental policies, procedures, and regulations, and ensure compliance at all times.
• Participate in departmental meetings and training sessions to stay informed and contribute to the improvement of processes and procedures.
• Perform other duties as assigned by the department manager or supervisor.