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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Title</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">A fintech client is looking for a Customer Service Team Lead. The Customer Service Team Lead will help direct a team of on and offshore resources. The team members are responsible for communication, updates, and resolutions from third-party vendors and the international call centers. This role will work with the other Team Lead and report to the Customer Service Manager. This is a hybrid role x3 a week in Buckhead.</p>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Your Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Prepare, compile, and sort documents for mail received</li>
 <li style="margin: 10px 0; line-height: 1.6;">Check source documents for accuracy</li>
 <li style="margin: 10px 0; line-height: 1.6;">Verify data and correct data where necessary</li>
 <li style="margin: 10px 0; line-height: 1.6;">Obtain further information for incomplete documents</li>
 <li style="margin: 10px 0; line-height: 1.6;">Scan and upload documents with communication in debt counseling and or Bankruptcy</li>
 <li style="margin: 10px 0; line-height: 1.6;">Act as a liaison for third parties representatives</li>
 <li style="margin: 10px 0; line-height: 1.6;">Point of contact for trace and audit of checks receivable</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide support to the call center team for escalations</li>
 <li style="margin: 10px 0; line-height: 1.6;">Monitor and investigate complaints.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Audit, monitor and respond to reviews</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist and monitor Quality Assurance grading and performance.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist in creating updates or modules for new feature and or training</li>
 </ul>
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Customer Service Team Lead

Job Description

Job Title

Your Responsibilities

Required Skills