Customer Support - Property Management (ZR_22021_JOB)

Position Overview

This is a remote, full-time role (Monday to Friday, 9 AM to 6 PM New York Time with 1 hour unpaid break). Role Name: Customer Support (Property Management). Join a thriving real estate company at the forefront of property management innovation as they revolutionize the rental market with a customer-centric approach.

Embark on an exciting career as a Customer Service / Property Management Agent. You will be the linchpin of our client's operations, managing a diverse portfolio of properties while delivering exceptional customer service. Leveraging state-of-the-art technology, you’ll handle inquiries, manage listings, and ensure smooth communication between property owners, renters, and internal teams. This is a unique opportunity to gain valuable industry experience and develop a wide range of transferable skills.

Key Responsibilities

• Respond promptly to inquiries from potential renters via phone and email, showcasing properties and guiding applicants through the process
• Manage and optimize property listings across various platforms, crafting compelling ad copy and selecting eye-catching photos
• Handle incoming calls professionally, addressing questions about properties and rental procedures
• Proactively follow up with clients to facilitate smooth application submissions and maintain high conversion rates
• Maintain accurate reports on rented properties and key metrics to support data-driven decision-making
• Collaborate with team members to ensure timely and efficient completion of property management tasks
• Continuously suggest innovative solutions to improve customer experience and operational efficiency

Required Qualifications

• Excellent command of English with exceptional verbal and written communication skills
• Strong customer service orientation with a passion for helping people find their perfect home
• Tech-savvy with proficiency in common office software and the ability to quickly adapt to new tools and platforms
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks efficiently
• Self-motivated and capable of working independently in a remote environment
• Availability to work full-time during Eastern Standard Time business hours
• Customer service experience is a plus; we value your ability to learn and grow with us

Benefits & Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job