Commercial Lines Account Manager

Position Overview

At Insurance Associates, Inc., a thriving, family-owned business with a passion for exceptional service and long-lasting client relationships, we are seeking a motivated and customer-focused Commercial Insurance Account Manager. Located at 1900 West Pasewalk, Norfolk, NE 68701, our fun and dynamic team offers a positive, supportive work environment where you can grow and make an impact.

This role is integral in managing a portfolio of commercial insurance accounts. You will serve as the primary point of contact for clients, ensuring they receive the right coverage while being supported by a team committed to excellence.

Job Type: Full-time

Key Responsibilities

• Manage a portfolio of commercial insurance accounts, serving as the primary point of contact for clients.
• Build and maintain strong relationships with clients by understanding their unique insurance needs and providing personalized solutions.
• Process renewals, endorsements, claims, and other service-related requests in a timely and efficient manner.
• Collaborate with underwriters and carriers to negotiate favorable terms, coverage, and pricing.
• Ensure accuracy and completeness of all policy documentation and maintain up-to-date records in the agency management system.
• Identify opportunities to cross-sell and upsell additional products and services to existing clients.
• Provide proactive client education on insurance products, policy changes, and industry trends.
• Work closely with the team to deliver a high level of customer service and support a positive team culture.

Required Qualifications

• Prior experience in commercial insurance, customer service, or account management (preferably in the insurance industry).
• Active Property & Casualty insurance license or the willingness to obtain one.
• Strong communication and interpersonal skills with the ability to build rapport with clients and colleagues.
• Highly organized, detail-oriented, and capable of managing multiple tasks with competing priorities.
• Proficiency with insurance agency management systems and Microsoft Office Suite.
• A positive attitude, eagerness to learn, and a commitment to contributing to a supportive team environment.

Benefits & Perks

• Compensation: $55,000 to $65,000 per year
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance (fully paid)
• Vision insurance
• Paid time off and holidays
• Opportunity for advancement
• A family-oriented and fun work environment with a strong focus on work-life balance
• Opportunities for professional development and career growth
• Company-sponsored events and team-building activities
• 34-hour work week