Business Development / Account Manager

Job Title: Account Manager - IT Services

Location: Dallas, TX

Job Type: Full-Time

Job Summary

Key Responsibilities

• Build, maintain, and strengthen long-term relationships with clients across multiple industries.
• Serve as the primary point of contact for assigned customer accounts.
• Identify new business opportunities within existing accounts through cross-selling and upselling IT services.
• Understand client business objectives and recommend appropriate IT staffing and technology solutions.
• Collaborate with recruiters, delivery managers, and technical teams to ensure timely and successful project execution.
• Manage the complete account lifecycle, including contract renewals, pricing discussions, and service delivery.
• Conduct regular business reviews with clients to ensure satisfaction and identify areas for improvement.
• Coordinate with leadership to develop account growth strategies and achieve revenue targets.
• Track account performance, pipeline, forecasts, and customer interactions using CRM tools.
• Resolve client concerns promptly while maintaining a high level of customer satisfaction.
• Stay informed about industry trends, emerging technologies, and competitive offerings.

Required Qualifications

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• 5+ years of experience in Account Management, Client Management, Business Development, or IT Sales.
• Experience working with IT Staffing, IT Consulting, Managed Services, or Digital Transformation services.
• Strong understanding of the IT services industry and technology solutions.
• Excellent communication, negotiation, and relationship-building skills.
• Proven ability to manage multiple client accounts simultaneously.
• Experience using CRM platforms such as Salesforce, HubSpot, Dynamics 365, or similar.
• Strong presentation and stakeholder management skills.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• Experience working with enterprise clients and Fortune 500 organizations.
• Knowledge of cloud technologies (AWS, Azure, GCP), AI, Data Analytics, ERP, CRM, or Software Development services.
• Experience managing offshore/onshore delivery models.
• Existing network of clients within the IT services industry is a plus.