Sales & Customer Service Associate - Full Time

Position Overview

Where Better Careers Begin! Massage Envy Preston-Forest: 11930 Preston Rd. #150 Dallas, TX 75230. Do you have a passion for helping others? At the Massage Envy Preston-Forest franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. You'll also benefit from a supportive culture including trained leadership, award programs, and a caring community celebrating individuality. If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

Key Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Required Qualifications

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Benefits & Perks

• Competitive base pay of $13/hour plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans for full time employees
• Matching 401(k)
• Paid time off for full time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service after the first 30 days; plus a free hour session each year for birthday and work anniversary
• 30% off all products and 50% off the member rates for additional Body and Skin Care Services