Account Manager [Remote, USA resident citizens only]

Position Overview

Pro Impressions Marketing is seeking an Account Manager to maintain good relationships with team members, provide excellent customer service, and assist executives. The ideal candidate must be positive, results-oriented, and skilled in problem-solving, writing, and telephone communications. Candidates should be self-motivated, have personal experience in social media, and be able to work remotely with a stable and speedy internet connection. Interested applicants should include their resume for consideration. Join our team and grow your career with us!

Key Responsibilities

• Maintain quality working relationships with team members.
• Build relationships and communicate effectively with clients regarding new tasks, status updates, and end results.
• Coordinate with specialists and project managers on task details, deadlines, and priorities.
• Monitor project outcomes and work proactively to improve results.
• Receive work requests from clients, gather necessary details and assets to complete assignments, and communicate clearly with the project manager.
• Answer phone calls promptly, respond to emails and voicemails daily, and create follow-up tasks as needed.
• Review and send out blog posts on a weekly basis.
• Analyze monthly reports, collaborate with specialists and project managers to resolve discrepancies, and report findings to clients.
• Proactively check in with clients to discuss new initiatives or shifting priorities, and translate these into actionable tasks.
• Collaborate with management regarding workload and potential issues impacting results.

Required Qualifications

• Must be a citizen and resident of the United States of America.
• Possess a working computer with a camera and microphone.
• Reliable, high-speed internet connection.
• Positive, driven attitude and results-oriented mindset.
• Strong problem-solving skills with a clear and diplomatic communication style.
• Ability to trust team members’ abilities and work collaboratively.
• Analytical mind with attention to detail.

Preferred Qualifications

• Basic understanding of the sales process.
• Proficiency in G Suite.

Benefits & Perks

• Work schedule: 7am-5pm Monday through Thursday with an hour lunch break; enjoy a 3-day weekend every week!
• Health insurance (Anthem Gold PPO) – Company pays 80% of the monthly premium for the employee and 50% for any dependents.
• Dental insurance (Guardian) – Company pays 50% of the monthly premium for the employee.
• Vision insurance (Guardian) – Company pays 50% of the monthly premium for the employee.
• Life insurance (Guardian) – A $50,000 life insurance policy fully paid by Pro Impressions Group.
• 401K with 3% matching contributions.
• PTO policy based on tenure:
• Base Rate: 88 hours per year
• 3rd Anniversary: 128 hours per year
• 5th Anniversary: 168 hours per year
• 10th Anniversary: 208 hours per year
• Salary: $31,200 - $47,000 per year