Admin Assistant Outpatient Therapy

Position Overview

The clinic secretary is responsible for working referrals (electronic, written, faxed), registering and scheduling outpatients, and managing referral queues and waiting lists for therapies. This role also involves obtaining complete, accurate insurance information; verifying insurance benefits with Medicare, Medicaid, and Commercial Payers; and explaining insurance benefits to patients while collecting any required therapy co-payments at the time of service. For Medicare patients, the secretary accesses CMS RTE to track therapy caps if needed. Additional duties include greeting patients, answering telephones, preparing hard chart documents, scanning paper orders, filing, faxing, ordering supplies, processing correspondence, and working the Plan of Care queue with HIM to ensure proper sign off. The position also requires serving as a PT tech when necessary for patients requiring extra assistance.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork, and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

Key Responsibilities

• Work referrals (electronic, written, faxed) and manage referral queues and waiting lists for therapies.
• Register and schedule outpatients effectively.
• Obtain complete, accurate insurance information and verify benefits with Medicare, Medicaid, and Commercial Payers.
• Explain insurance benefits to patients and collect any required therapy co-payments at the time of service.
• Access CMS RTE for Medicare patients to track therapy caps when needed.
• Greet patients and answer telephones with professionalism.
• Perform clerical duties including preparing hard charts, scanning orders, filing, faxing, and ordering supplies.
• Collaborate with HIM to manage the Plan of Care queue and ensure documents are signed per policy.
• Serve as a PT tech when required for patients needing extra assistance.