Customer Service Lead NV, Job 609.25

Position Overview

Compensation: $17.50 - $22.50 per hour. The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. In this role, you will model outstanding customer service and selling skills, allocate staff and resources to maintain a well-stocked sales floor, organize both sales and stock areas, and build trusted partnerships with painting professionals. When the Store Manager or Assistant Store Manager is absent, you will assume full responsibility for store operations.

Key Responsibilities

• Make a connection with customers by asking about their projects and providing options and advice to meet their needs.
• Ensure product delivery meets both Dunn-Edwards' and customers' quality and service expectations.
• Conduct yourself professionally, always serving as a positive extension of the Dunn-Edwards brand.
• Efficiently take customer orders via email, phone, or in-person and process transactions through the point-of-sale system.
• Adhere to and assist the Store Management team with compliance to company safety and regulatory standards.
• Utilize basic computer skills for functions including opening and closing store procedures.
• Maintain cleanliness of all store areas and equipment as assigned.
• Assist in maintaining proper merchandise inventory levels.
• Demonstrate clear written and verbal communication skills.
• Stock and merchandise products according to the planogram.
• Act as shift supervisor when opening, closing, or during periods when store managers are absent.
• Perform additional duties as assigned and legally operate the company vehicle when required.

Required Qualifications

• High School Diploma or GED is required.
• Valid driver's license is mandatory.
• Ability to communicate clearly in written and verbal English.
• Basic computer skills and proficiency with point-of-sale systems.
• Adherence to company safety and regulatory standards.

Preferred Qualifications

• Previous experience in a shift supervisory role is a plus.
• Bilingual skills are an advantage.
• Experience in retail or customer service environments.
• Familiarity with painting products and services.

Benefits & Perks

• Health insurance
• Dental insurance
• Vision insurance
• Vacation and holiday pay
• Paid sick time
• 401K program including company match