Digital Product Manager - Digital Account Opening 36

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement it is the secret sauce of our organization!

Our values live at the core of all that we do Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. (MVB Financial or MVB), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market under the ticker MVBF. Through its subsidiary, MVB Bank, Inc. (MVB Bank) and the bank's subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit mvbbanking.com.

This role can be based remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.

ABOUT THE ROLE

MVB is partnering with a market-leading Digital Account Opening provider to bring best-in-class account opening capabilities to our clients. The Digital Product Manager Digital Account Opening owns this product from implementation through ongoing optimization, building the roadmap, managing the vendor relationship, and working across departments to make this a cornerstone offering for MVB. This role requires someone who can balance strategic thinking with hands-on execution. You'll work closely with the Chief Deposit Officer and deposits team to bring their strategy to life understanding client needs, translating them into product requirements, and partnering with the vendor to deliver solutions. You'll also coordinate with compliance, risk, legal, and operations teams to ensure the solution meets all regulatory requirements, while working with marketing and sales on client positioning and go-to-market strategy. The ideal candidate is comfortable wearing multiple hats product strategist, project manager, vendor relationship manager, and internal consultant. You understand banking regulations, can speak the language of both business stakeholders and technical teams, and know how to tune and optimize solutions in partnership with the deposits organization to meet their evolving needs.

WHAT YOU'LL DO

Product Strategy & Roadmap

• Partner with the Director of Digital Product to develop and maintain the Digital Account Opening product roadmap, prioritizing features and enhancements based on client needs and business objectives
• Gather input from internal stakeholders and clients to inform the roadmap, making trade-off decisions when priorities conflict
• Stay informed on market trends, competitive offers, and regulatory changes that could impact the product strategy

Implementation & Delivery

• Develop project plans with clear timelines and milestones for product launches and enhancements
• Coordinate with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are addressed
• Work with PMO to establish repeatable launch processes and drive adoption across the organization
• Partner with marketing and sales to develop go-to-market materials and client-facing messaging

Vendor Management

• Serve as the primary point of contact for the Digital Account Opening vendor, managing the day-to-day relationship and escalating issues as needed
• Hold the vendor accountable to contractual commitments and service level agreements
• Work with the vendor to troubleshoot issues, test new features, and implement configuration changes

Performance Monitoring & Optimization

• Monitor key performance metrics including application completion rates, abandonment points, processing times, and client satisfaction
• Identify opportunities to improve the user experience and reduce friction in the account opening process
• Use performance data and client feedback to inform product enhancements and prioritization decisions

Training & Support

• Create and maintain training materials and documentation for internal teams and clients
• Provide product training to internal stakeholders and support client onboarding as needed

EDUCATION & WORK EXPERIENCE

• Bachelor's degree in Business, Computer Science, or a related field
• 5+ years of product management experience in financial services, preferably with exposure to digital banking products, account opening processes, or core banking systems
• Track record of successfully launching and managing digital products or platforms
• Understanding of web and mobile technologies, API integrations, and how digital banking systems work enough to have credible conversations with technical teams and translate requirements effectively
• Working knowledge of banking regulations including USA PATRIOT Act, BSA/AML, and KYC/CIP requirements as they relate to account opening
• Strong communication skills with the ability to present to and influence stakeholders at all levels
• Self-starter who can identify what needs to be done and drive it to completion with minimal oversight

Preferred

• MBA or advanced degree
• Experience with Digital Account Opening platforms or customer onboarding solutions
• Product management certification (e.g., Pragmatic Institute, Product School)
• Familiarity with core banking platforms and integration testing.