Certified Medical Assistant/Phlebotomist

Position Overview

The Vice Practice is seeking a compassionate, detail-oriented Certified Medical Assistant (CMA) to join our growing healthcare team. This role supports both administrative and clinical functions across primary care, behavioral health, and specialty programs, ensuring smooth operations and high-quality, patient-centered care in a fast-paced clinical environment. As part of our mission to provide accessible, integrated healthcare to diverse and vulnerable populations, the CMA will work closely with providers and interdisciplinary teams to support a holistic approach to patient wellness.

Key Responsibilities

• Assist providers with patient care, including exams and procedures, while maintaining patient comfort and safety.
• Perform front-office administrative tasks such as appointment scheduling, insurance verification, patient communications, and maintaining accurate records in our EHR system (Athena).
• Conduct intake assessments including vital signs, medical history, and medication reconciliation.
• Support back-office operations across multiple specialties including Internal Medicine, Dermatology, and Behavioral Health.
• Ensure clinical spaces are clean, organized, and compliant with safety protocols and infection control standards.
• Collaborate in high-acuity settings such as urgent care and behavioral health crisis visits.
• Educate patients on medications, treatment plans, and next steps in their care to support health literacy and adherence.
• Participate in quality assurance initiatives and contribute to continual process improvement.

Required Qualifications

• Active CMA certification from an accredited institution (e.g., AAMA, AMT).
• Strong understanding of medical terminology, HIPAA compliance, and patient confidentiality protocols.
• Proficiency in electronic health records (Athena or similar systems preferred).
• Excellent communication, empathy, and teamwork skills, with an ability to work with diverse and underserved populations.

Preferred Qualifications

• Prior experience in outpatient care, integrated clinics, or specialty practices.
• Bilingual or multilingual candidates are strongly encouraged to apply.

Benefits & Perks

• Job Type: Full-time
• Compensation: $16.00 - $25.00 per hour
• Continuing education credits
• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid time off
• Work Location: In person