Field Service Technician - Hybrid position in Fort Worth, TX with travel

Position Overview

The Field Service Technician role at Motorola Solutions involves providing on-site support and installation of camera systems and related equipment across the U.S. This hybrid position requires excellent customer service skills, technical expertise in networking and IT, and the ability to work independently while traveling frequently to customer locations. The technician will ensure timely and accurate installations, troubleshoot issues, and maintain strong client relationships.

Key Responsibilities

• Provide excellent customer service to new and existing customers.
• Independently troubleshoot, install, repair, and support customers on software and equipment such as mobile and fixed cameras, solar panels, and communication boxes.
• Evaluate installation sites and make recommendations for Camera Systems and Camera Kit Components.
• Test systems to ensure they are working correctly.
• Install camera systems at evaluated sites and troubleshoot systems as needed after installation.
• Ensure timely and accurate setup of all systems.
• Provide courteous and knowledgeable troubleshooting support over the phone, via email, and in person.
• Work with sales, SAM's, project managers, and development to respond to and resolve all client concerns.
• Adjust systems, including mechanical, electrical, software, or hardware, to make equipment functional depending upon the environment.
• Meet deployment timelines and provide accurate assessments of completion dates for installations.
• Communicate issues found in the field effectively for development debugging.
• Maintain a log of customer interactions, requests, and completed tasks for tracking.
• Regularly update shared documents regarding training material, customer requests, and completed tasks.

Required Qualifications

• High School Diploma or GED.
• 1+ years of Networking, Technical Support, or IT experience.
• Legal authorization to work in the U.S. indefinitely is required.
• Strong knowledge of basic networking, including IP Address configuration and subnetting.
• Basic understanding of Windows Command Prompt and Linux Terminal.
• Strong knowledge of wired communications systems, such as LAN and WAN.
• Proficient in computer network installation, configuration, and maintenance systems, including cabling and routers.
• Detail-oriented, highly organized, and self-sufficient.
• Effective communication skills in English, both written and spoken.
• Well-developed interpersonal communication skills and ability to use judgment and initiative in resolving problems.

Preferred Qualifications

• Experience developing and enhancing strong client relationships.
• Creative problem-solving skills.
• Ability to travel frequently.

Benefits & Perks

• Paid parental leave
• Employee stock purchase plan
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Family leave
• Parental leave
• Vision insurance
• 401(k) matching