Rapid Re-housing Case Manager – Operation HOME!

Job Purpose/Summary

The Rapid Re-housing Case Manager is to assist clients in exiting homelessness quickly and obtaining permanent housing. Case Managers are to provide short-term financial assistance and case management that primarily focuses on housing stability. Case management consists of costs associated with assessing, arranging, coordinating, and monitoring the delivery of individualized services.

Duties and Responsibilities

List the primary job duties and responsibilities; provide specific examples of the activities required for the position.

• Provide information, referrals, financial assistance, and professional case management for clients.
• Case managers will work side-by-side with the client in securing affordable housing.
• Maintain superior case files with current information, including residency, income verification, and identification documents for all clients.
• Develop housing stability plans with clients, identify their housing barriers, and educate on eviction prevention.
• Case managers work between the client and landlord and will advocate around leasing-related issues. Respect the client’s right to privacy and avoid sharing confidential information; redirect landlords to areas that only relate to the client's lease agreement.
• Read and be well-informed of the Housing First model and act on its principles in case management.
• Read and understand HUD’s policies and procedures found in 24 CFR Part 578.
• Case notes and services are to be entered in HMIS in real time.
• Case notes should be clear, concise, coherent, complete, correct, and conversational.
• Maintain a case load of 15 clients, no more than 20.
• Knowledgeable of all available services within the agency, have a full understanding of all current programs, and educational classes offered at the agency.

Qualifications and Competencies

• Minimum of 2 years of case management or related experience
• Bachelor’s Degree in the Human Services field, preferred
• Employees must have a reliable vehicle, a Nevada Driver’s License, and provide proof of current car registration and insurance

Work Environment

Hours are Monday-Thursday from 7:30 am – 5:30 pm with a one-hour lunch

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position is required to perform a variety of duties, often changing from one task to another, and to perform with frequent interruptions and/or distractions. In addition, this role requires travel via personal vehicle to and from clients’ homes for in-home services.

Physical Demands

• Must be able to lift at least 30 pounds.
• Must be able to sit for extended periods, stand, reach, and bend.
• Regular travel within the community for home visits and meetings.

Each item listed above is considered an essential function of the position. Therefore, this is not an exhaustive document and is subject to change when necessary, by HopeLink of Southern Nevada.

Equal Employment Opportunity

HopeLink is an equal employment opportunity employer. HopeLink’s policy prohibits discrimination against any applicant or employee based on race, color, sex, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. HopeLink also prohibits harassment of applicants or employees based on these protected categories.

It is also HopeLink's policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on HopeLink. Therefore, employees or applicants should direct requests for accommodation to the Director or Supervisor.

Equal Opportunity Employer

HopeLink provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions,) gender identity or expression (including transgender status,) sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Pay

From $57,000.00 per year

Benefits

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Work Location

Hybrid remote in Henderson, NV 89015