Entry Level Customer Service Representative

Position Overview

Our company is a well-established sales and marketing firm with a mission to continuously help communities gain access to telecommunication services. In relation to contributing to Fort Myers' mission and goals, an Entry Level Customer Service Representative reviews the client offerings with prospective customers for the top telecommunications firms in the nation. This role is an in-person position interacting directly with consumers and closing sales based on eligibility. We play a heavy hand in assisting customers enroll in home telecommunications services and are currently seeking someone who is engaged, accountable, innovative, and dedicated to our customer service mission.

Key Responsibilities

• Provide a top-notch customer service experience by actively listening to customer needs, closing sales, engaging in a friendly manner, and empathizing with every community member to ensure customer satisfaction.
• Participate in enrollment efforts to identify customers’ eligibility for government assistance and disseminate program information.
• Use professional knowledge and perspective to relate to potential customers, establish professional rapport, and close sales.
• Utilize critical thinking and problem-solving skills to address and resolve customer issues and ensure a positive experience when signing them up for new sales promotions.
• Perform appropriate program follow-up and coordinate with team members to review program goals daily, weekly, and monthly.
• Monitor customer progress through the enrollment process to ensure compliance with program qualifications.
• Attend training and meetings regarding customer service, compliance, or program updates.

Required Qualifications

• 0-2 years experience in customer service, sales, or account management is preferred.
• Ability to convey information accurately and effectively during the customer service and sales process.
• Excellent verbal and written communication skills.
• Must be reliable and able to travel to the office and local enrollment events.
• Ability to perform and manage multiple tasks efficiently with minimal supervision.

Benefits & Perks

• Uncapped earning potential through commissions and bonuses, weekly.
• Holidays off.
• Opportunity to impact the community.
• Company-paid travel opportunities for top performers.
• Fun, collaborative, team-oriented work environment.
• Individualized training based on personal learning skills.
• Compensation: $850.00 - $1,250.00 per week
• Job Type: Full-time
• Shift: 8 hour shift, Day shift
• Work Location: In person