Service Delivery Lead - MedTech Commercial

Veeva Systems

is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we advance our MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. Veeva Systems drives innovation for our customers. In this role, you will lead the charge in ensuring customer success-both during implementation and beyond-for our commercial solutions serving Medtech clients. We are looking for a person that thrives in a fast-paced environment who can partner with our customers to innovate on new solutions and build sustainable processes.

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success and leading through ambiguity
• Leading through hands-on and strategic initiatives for long-term success
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Creating innovative collateral to support delivery
• Partnering with global and cross-function teams to provide the best outcomes

This is a remote, US-based position with required travel.

What You'll Do

• Accountable to the delivery of MedTech customer success with Veeva's Commercial Solutions through efficient and appreciated services
• Partners with Services Engagement management team to ensure correct offerings and customer success
• Onboard and enable resources to drive success on the MedTech projects
• Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects
• Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
• Support and coach. Find and create billable work to drive productivity
• Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer
• Cultivate trusted relationships with customers that drives high value services
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 10+ years of experience in Enterprise Software Implementation
• 2+ years of people management experience
• Proven track record of managing large complex systems projects and teams
• Expertise in enterprise software with deep understanding in system integration to drive product implementation
• Operational excellence in leading Services including utilization and resource management

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

Base pay: $80,000 - $200,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters

is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.