Dallas Contact Center Representative (Part-Time)

Position Overview

Location: Dallas, TX

CONTACT CENTER REPRESENTATIVE (PART-TIME)

We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints and seizing opportunities to upsell products when they arise. Candidates should have a social and positive demeanor, a strong work ethic, and a track record of working well with customers. This on-site, entry-level position offers many advancement opportunities including roles as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem-solving and effective call handling
• Research systems to find missing information and coordinate with other departments to resolve issues
• Accurately document and process customer claims in appropriate systems
• Lead fact-finding discussions to determine the best options for the customer
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential and personal information
• Escalate customer issues to the appropriate staff and management as needed
• Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented: empathetic, responsive, patient, and conscientious
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team members and customers

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Benefits & Perks

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests with cash bonuses and prizes ranging from electronics to dream vacations.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability Insurance: Short-term disability coverage to help protect you during unexpected challenges.
• Life Insurance: Options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Significant advancement opportunities including internal promotions and paid training.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration.
• Casual Dress Code: Work in a comfortable environment.