Customer Experience Agent Work At Home

Position Overview

Join Team Alorica as a Customer Service Representative. In this Full-time role with a competitive Compensation: $15/hr, you will help our clients by addressing customer concerns, providing support, and resolving issues. At Alorica, we’re redefining what it means to be a global leader in customer service with opportunities for career growth and an array of benefits aimed at supporting your financial, emotional, mental, and physical well-being.

Key Responsibilities

• Assist customers with issues and concerns during the use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as necessary.
• Upsell current customers on new or enhanced services.

Required Qualifications

• High school diploma or GED.
• Customer service experience is a plus.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Professional, courteous, and customer oriented.

Benefits & Perks

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program (including groceries, travel, insurance, phone plans, health and wellness, and pet supplies)
• Employee assistance program
• Additional voluntary benefits