Food & Beverage Multi Operations Manager - Now Hiring

Position Overview

Salary: Range DOE. Schedule: PT and FT positions available. Benefits: medical, vision, dental, PTO.
The Food & Beverage Multi Operations Manager is responsible for managing the operation of assigned QSR units in support of the location’s Operations team. This position will be tasked with achieving targeted sales, profitability, customer service, and market share goals while protecting the long-term success and integrity of our business. The F&B Multi Operations Manager is also responsible for managing his/her operations team and performing other responsibilities as directed by their manager. This is an exempt position and reports to the Senior Operations team. The role offers room to grow and advanced career development in a fast paced & fun environment.

Key Responsibilities

• Manages the day to day activities of team members and assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are maintained, and equipment is working properly.
• Ensures an exceptional level of food quality, speed of service, and overall guest satisfaction.
• Ensures that all products are prepared and presented in accordance with brand or company standards.
• Analyzes and manages financial results of the units to ensure maximum profits balanced with guest and team member satisfaction.
• Uses judgment and discretion to resolve multifaceted questions and problems and refers more complex issues to the senior leadership team.
• Monitors activities, duties, and responsibilities of the management team to ensure high-level performance on a daily basis.
• Maintains an in-depth understanding of all applicable brand standards, procedures, and protocols to maximize brand, landlord, and labor relations.
• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and ensures compliance with all related procedures and protocols.
• Monitors and maintains all quality control records, ensuring compliance with quality assurance and loss prevention policies and procedures.
• Manages the use and improvement of all systems, policies, and procedures developed by FGB and its branded partners.
• Identifies and executes hiring, termination, advancement, promotion, or any other associate status changes as needed for the units.
• Maintains effective communication and positive team member relations by ensuring timely and professional handling of hiring, training, performance reviews, progressive discipline, conflict resolution, and incentive programs.
• Provides the highest quality of customer service to guests at all times, including monitoring guest interactions to ensure proper staff training.
• Supports and enhances working relationships with partners, landlords, and supporting departments.
• Monitors progress towards unit goals and assigns team members to meet those objectives.
• Consistently provides direct and/or indirect reports with the support, coaching, and encouragement necessary to achieve business goals.
• Develops and implements plans to motivate and recognize direct and/or indirect reports for their performance.

Benefits & Perks

• Medical
• Vision
• Dental
• PTO