Compensation

• $15 While in Training / Training Schedule: Monday-Friday 8:00 am-5:00 pm 12 weeks
• $16 after Training / Training Schedule: Availability between the hours of 8:00 AM - 10:00 PM on Monday- Friday Schedule.

Benefits

• Equipment Provided
• Full-time with Full Benefits Day One!
• Career Growth Opportunities
• Full Benefit Options

Position Overview

Join our Benefits Administration Services team and help our valued customers. We're looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution.

Key Responsibilities

• You will be the initial point of contact for inquiries from potential and existing members with regards to their pensions and other financial benefits.
• Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Required Qualifications

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check.
• Previous customer service and/or call center experienced.
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday- Friday

Preferred Qualifications

• Experience working with healthcare and employer benefits is highly preferred.

States Not Applicable

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met