Entry Level Account Manager

Position Overview

Tired of sales jobs that feel like you're reading from a script? As an Entry Level Account Manager for Frontier Communications, you'll talk to real people, share real solutions, and make genuine connections – all while leveling up your career, learning to be a leader, and making a difference in the lives of consumers. We believe that sales should feel like helping rather than selling. With a focus on real human interaction and a bit of swagger, you'll have the opportunity to learn the ropes, support senior leadership, and contribute to keeping customers happy and the brand strong. Ready to grow, learn, and have fun doing it? Let's chat.

Key Responsibilities

• Serve as the main point of contact on behalf of Frontier Communications and communicate directly with residential customers to promote telecommunications products and services.
• Handle product inquiries, resolve conflicts to ensure satisfaction, and ensure all sales interactions comply with company policies and industry regulations.
• Review sales orders to meet quality and compliance requirements for successful conversion through the sales process.
• Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience.
• Support the sales team by guiding realistic customer expectations and escalating complex issues to the appropriate department.
• Collaborate with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies.
• Establish and maintain open communication channels for continuous feedback between the client and the internal team.
• Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support.

Required Qualifications

• Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
• Strong experience in reviewing major client deliverables.
• Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
• Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.

Benefits & Perks

• Compensation: Performance-based commission-only role with limitless earnings and industry-leading incentives (OTE averages).