Network and Systems Administrator

Position Overview

CAI is a global technology services firm with over 8,500 associates and a yearly revenue of over $1 billion. We unite talent and technology to power the possible. We are seeking a motivated Network and Systems Administrator for our Evanston, Illinois office. This full-time, contract-to-hire role features a 35-hour work week (Monday – Friday, 8:30am to 4:30pm) and requires candidates to be eligible to work without sponsorship.

Key Responsibilities

• Design, configure, test, and maintain computer hardware, networking software, operating systems software, and peripherals such as copiers, printers, telephony, and other office equipment.
• Implement operating system and technology application installs and upgrades.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Perform data backups and restores, including disaster recovery operations.
• Conduct software deployments for Windows-based applications to deliver new features and bug fixes.
• Coordinate and plan hardware installations and upgrades for network equipment and servers.
• Perform routine network startup and shutdown procedures while maintaining internal controls.
• Coordinate, plan, negotiate, and execute necessary purchases and repairs with vendors, contractors, and corporate personnel.
• Be on call 24x7 to address any critical IT needs as they arise.
• Perform various other duties as assigned by the management team.

Required Qualifications

• Bachelor’s degree in computer science or a related field.
• 3-5 years of experience with Windows server administration.
• 3-5 years of experience in desktop, network, hardware, and software support.
• Strong verbal and written communication skills with an ability to interact across diverse groups.
• Proven ability to work collaboratively with corporate, business, vendor/contractor, and technical resources.
• Experience with customer relations, including needs assessment, engagement, and resolution to ensure satisfaction.
• Willingness to learn from team members and grow through experience.
• Proficiency with Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services.
• Working knowledge of Active Directory domains and trusts.
• Experience with DNS and networking protocols.
• Expertise in server virtualization technologies such as VMWare and Hyper-V.
• Experience in supporting Windows 11 users, including onboarding and offboarding processes.
• Ability to maintain Microsoft applications on desktops and servers, as well as Office 365 and MS Office products.
• Skill in deploying and supporting application installations.
• Strong planning and documentation skills for technical support operations.
• Knowledge of software licensing, maintenance, hardware warranties, and related invoicing processes.
• Good practical knowledge of Cybersecurity, website certificates, antivirus software, and Multi-Factor Authentication (MFA).
• Ability to work both independently and in groups with limited supervision.

Preferred Qualifications

• Knowledge of Linux/Unix.
• Familiarity with firewall configurations; experience with Cisco/Meraki equipment is a major plus.

Benefits & Perks

• Compensation: $50 - $60 per hour (exact amount based on location, experience, and education)
• Benefits: Medical coverage, 401k retirement account access, and paid sick leave/other time off as provided by applicable law