IT Help Desk & Technical Support Specialist 🏆

Position Overview

IT Help Desk & Technical Support Specialist – At ProCare Transportation and Language Services we are looking for a passionate Support engineer to join our team. In this role, you will support enterprise Windows workstations, provide assistance for client and cloud-based applications, and maintain mobile voice and data systems under the guidance of our Senior Director of Technology. Our modern tech stack includes Cloud, Flow, Hardware, Support, Mobile, Security, and Windows. Salary: $50,000 - 50,000 per year Location: North Habana Avenue, Tampa, United States. With 19 years of growth and a fun, inclusive atmosphere, we offer career growth, competitive pay, and a comprehensive benefits package.

Key Responsibilities

• Oversee the monitoring, installation, configuration, imaging, and proactive maintenance of enterprise Windows workstations.
• Provide installation, configuration, and support for client and cloud-based applications, including Microsoft Office and remote assistance tools.
• Manage the monitoring, installation, configuration, and ongoing maintenance of voice and mobile systems, including Mitel client devices, as well as Apple and Samsung mobile devices.
• Address and resolve deskside support challenges related to PC hardware, software, applications, printers, scanners, and fax machines.
• Supervise the monitoring, installation, configuration, and proactive maintenance of enterprise security systems.
• Document all projects, tasks, incidents, and the steps taken to isolate and resolve issues.
• Maintain organized and tidy areas for technology equipment, including storage, assembly, and configuration spaces.
• Facilitate efficient Help Desk operations by ensuring swift identification and resolution of technical requests along with prompt, courteous responses to support inquiries.
• Report and escalate unresolved high-priority matters without delay.
• Educate staff on using PC and mobile hardware and applications.
• Participate in additional business support tasks, including facility-related issues and requests, as assigned or instructed by the Senior Director of Technology.

Required Qualifications

• Associates Degree in a relevant discipline or equivalent professional experience.
• Minimum three years of progressive experience in Information Technology or a related field.
• At least three years of customer service experience.
• Demonstrated analytical and problem-solving abilities.
• Availability for critical business needs outside of standard working hours.
• In-depth technical expertise in modern hardware and standards.
• Comprehensive knowledge of telecommunications protocols and configurations.
• Strong understanding of Windows operating systems and services.
• Ability to lift computer equipment and peripherals weighing up to 50 pounds.
• Familiarity with data privacy regulations and practices.
• Excellent written and verbal communication skills.
• Strong interpersonal abilities, with the capacity to convey concepts in an accessible manner.
• Capability to research technological standards and issues as necessary.

Benefits & Perks

• Competitive starting pay of $50,000+.
• Vacation and sick pay without a waiting period.
• Paid holidays.
• Comprehensive benefits package.
• Casual dress code.
• Cloud Room for relaxation during breaks.
• Quarterly events organized by our Fun Committee.