Entry Level IT Field Technician
Job Description
Are you looking for a Career in IT?
M&H Consulting LLC, an IT consulting firm in Massachusetts, is looking to fill a position for a field computer and networking technician. This position requires the employee to travel extensively to client sites on a daily basis in the North Shore, South Shore, Boston, and Metro West areas. Yearly salary starts at $50,000. A bachelor's degree is preferred for consideration, but not required, and strong reasoning, troubleshooting and communication skills are a must. Benefits include paid vacation time, paid sick time, a simple IRA plan with a company match, gas mileage payments, health coverage, dental reimbursement, paid smart phone, and quarterly bonuses. Details on the job description are included below.
Schedule
Monday- Friday - 8:30am- 5:30pm includes 30-60 minute lunch
On call schedule will be discussed during interview
Additional Perks
- Mentorship Program
- Annual merit increases based on performance
- On the job training
- Job Progression
- Paid sick time
- PTO
Salary/Wage
Yearly salary: starts at $50,000-$55,000 additional income are as follow
- Gas mileage payments: $3600 per year
- Smart Phone/Device reimbursement: up to $1200/yr
- 3% IRA Company Match: after 60 day probationary period ($1500-$1600)
- Quarterly Bonuses: are based on company profitability
Minimum Relevant Work Experience
Entry level, experience preferred
Minimum Education Level
Associates Degree
Job Description
Maintains clients' computing and overall technical environment by identifying system requirements; installing upgrades; monitoring system performance, and resolving issues as they arise.
Preferred Skills/Qualifications
(knowledge of most of these is required):
- Server Operating Systems
- PC and Apple Environments
- Routers
- Port Forwarding (NAT)
- System Administration
- Network Hardware/Software Configuration
- Email Systems
- DNS
- DHCP
- Remote Access (VPN, Remote Desktop Connection, Terminal Server)
- Various Software Installations
- Battery Backups
- Online Backups
- Computer Hardware Installation/Replacement
Duties:
- Establishes system specifications by conferring with users; analyzing work flow, access, information, and security requirements; designing system infrastructure.
- Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.
- Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.
- Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
- Prepares users by designing and conducting training programs; providing references and support.
- Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
- Meets financial requirements by submitting information for budgets; monitoring expenses.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Protects organization's value by keeping information confidential.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Application Question(s):
- Do you have a reliable vehicle that allows you to travel daily?
- Do you currently reside in one of these states: Massachusetts, Rhode Island, New Hampshire?
- Are you willing to travel throughout eastern Massachusetts almost daily for on site support at our clients?
Education:
Associate: Required
Experience:
IT support: 1 year (Preferred)
Microsoft Windows Server: 1 year (Preferred)
Language:
English: Fluently (Required)
Work Location:
On the road
Company Description
As an outsourced IT firm for New England businesses, we act as an IT department for companies with 1 to 100 employees. This mainly consists of being on site at clients on a regular basis to maintain, troubleshoot, and improve their IT infrastructure.