Pro Customer Service/Sales

Position Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers – including contractors, property owners, and commercial clients – through every stage of the Pro customer journey. The team is responsible for efficient order fulfillment, safe loading, expert product recommendations, and tailored delivery solutions, all while building strong professional relationships and driving sales performance.

Key Responsibilities

• Support every stage of the Pro customer journey including order fulfillment, safe material loading, and product recommendations.
• Build and maintain professional relationships while leveraging product knowledge and loyalty programs to drive sales.
• Meet monthly sales goals and other performance metrics to boost store results.
• Assist at the Pro Desk, manage deliveries, and provide specialized expertise (such as paint and product knowledge) based on project needs.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s competitive advantages.
• Utilize bilingual communication skills as needed to meet specific customer requirements.