Entry Level Sales Account Representative

Position Overview

Surmount Innovations is a dynamic sales and business consulting firm based in Dallas, TX. We specialize in direct customer acquisition and retail sales solutions, helping major brands like Frontier connect with their target market more effectively. Our success is built on transparent communication, relationship-driven strategies, and a passion for delivering real results—both in revenue growth and customer satisfaction. We are currently seeking a motivated and customer-focused Entry Level Sales Account Representative to join our team. In this role, you'll play a vital part in building strong customer relationships, guiding clients through their service options, and ensuring they have a seamless and personalized experience with Frontier’s telecommunications services.

Key Responsibilities

• Engage with retail customers directly via the sales process; answer questions, provide solutions, and promote Frontier’s products and services in a professional and approachable manner
• Assist customers with setting up new accounts, making changes to existing services, and ensuring all customer information is accurately entered and up-to-date
• Resolve issues and troubleshoot concerns with empathy and professionalism to increase customer satisfaction and loyalty
• Identify customer needs and recommend additional products or upgrades that align with their preferences—turning interest into action and opportunities into sales
• Represent Frontier’s sales offerings in your designated territory and ensure a strong community presence
• Maintain accurate records of customer interactions, follow all Frontier compliance protocols, and uphold high standards of integrity

Required Qualifications

• Experience in account management, retail sales, and/or customer service is a plus
• Highly driven and resourceful with the ability to think on their feet
• Strong interpersonal and communication skills to connect with customers
• Ability to collaborate with teams as well as operate independently to proactively find solutions
• Comfortable with change and adapting to different customer needs and market conditions
• Multilingual candidates are highly encouraged to apply!

Benefits & Perks

• Compensation: Combination of an hourly wage and commissions earned. Pay ranges are based on current team averages.