Information Technology Specialist II

Info Tech Spec II

Job Summary

We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on‑site position requires a professional who is adept at providing exceptional end‑user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals.

Responsibilities

• Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
• Configure and support conference room and other technologies for specialized areas of support including classrooms or labs
• Configure and support plotter and other printers.
• Manage and setup shared licensing software.
• Manage and maintain Microsoft Windows and Mac OS systems.
• Track and document problems, issues, settings and solutions for IT systems.
• Review and create system process and procedure documentation.
• Perform inventory and retirement processes.
• Assess IT and technology needs, offering improvements and solutions as necessary
• Utilize device management systems and approved standards and processes.
• Utilize the department ticketing system to track work tickets and time.
• Troubleshoot client, systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations using personal vehicle for IT support and equipment transport.
• Manage building access for staff and students.
• Provide training for staff.
• Follow University and departmental processes, procedures, guidelines, etc.
• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
• Other duties as assigned

Physical Requirements

Environment: Will require lifting, bending, and repetitive desk work such as typing, and long‑term sitting.

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Information Technology Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

• 5 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.
• Atrium, CCure and RS2 experience.

Special Instructions

Requisition Number: PRN44735B

Full Time

Work Schedule Summary: M-F 8-5 with on call responsibilities for after hours, weekend, holidays, etc.

Department: 01555 - UIT INFRASTRUCTURE & OPS

Location: Campus

Pay Rate Range: $53,000-$61,000 per year

Close Date: 6/15/2026