Sales Support Representative - Industrial

Position Overview

Since 1953, Ferguson has built a reputation for quality supplies and exceptional customer service across multiple industries. Ferguson is currently seeking a Sales Support Representative to work closely with sales associates to simplify complex projects and deliver personalized service. In this role, you will be at the heart of ensuring timely quotations, accurate sales orders, and seamless coordination of customer deliveries.

Key Responsibilities

• Collaborate with Sales associates to identify the best products and solutions for customer needs.
• Deliver personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls, address inquiries, and resolve customer concerns.
• Effectively utilize the customer relationship management (CRM) system and phone system.

Required Qualifications

• Minimum of 1 year of sales and/or customer service experience.
• Strong sales skills with the ability to upsell and respond quickly to customer needs.
• Ability to work effectively in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service oriented with excellent relationship-building skills.
• General digital literacy, including Microsoft Office, with the ability to quickly learn product knowledge and processes.

Preferred Qualifications

• Experience in Industrial PVF is a plus.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.
• Paid time off and life insurance.
• 401(k) with company match along with COMPENSATION: Pay Range: $18.71 - $29.92. This role is bonus/incentive plan eligible with wages adjusted per local or state requirements.
• Inclusive benefits enhancements including mental health coverage, gender affirming and family building benefits, paid parental leave, and associate discounts.
• Opportunities for community involvement and a supportive, holistic approach to associate well-being.