Care Coordinator II

Position Overview

Centene is transforming the health of our communities and is seeking a Care Coordinator II to support care management activities. In this role, you will assist care management teams in delivering high-quality services and ensuring continuity of care and member satisfaction.

Key Responsibilities

• Provides outreach to members via phone or home visits, discussing care plans, next steps, and resources.
• Coordinates care activities by collaborating with healthcare and community providers, caregivers, and members.
• Supports member and provider inquiries related to care or service plans.
• Communicates with care managers and practitioners to ensure continuity of care.
• Assists in performing service assessments/screenings and documenting member care needs.
• Maintains member records in accordance with state and regulatory requirements.
• Identifies member needs and makes referrals to Care Managers, community organizations, or Disease Managers.
• Provides education on available benefits and resources.
• Performs other duties as assigned and complies with all policies and standards.

Required Qualifications

• High School diploma or GED
• 1–2 years of related experience
• Must reside in Tampa or Orlando, FL
• For Florida-Sunshine Health Plan, all interactions with members are telephonic

Preferred Qualifications

• Availability for one 8-hour Saturday shift per month
• Experience handling high call volume in a telephonic environment
• Excellent Customer Service and Communication Skills
• Experience with Health Risk Assessment
• Background in Care Coordination, Case Management, Mental Health, or Education

Benefits & Perks

• Compensation: $17.84 - $28.02 per hour
• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work options including remote, hybrid, field, or office schedules

Centene is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.