Front Desk Agent
Hampton Inn Baltimore Downtownabout 1 month ago
Baltimore, MD, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Job description
The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exc
Required Skills
Problem Solving
Customer Service
Attention to Detail
Communication
Billing and Payment Processing
Reservations Management
Multitasking
Time Management