Production Support Engineer with No-code or Low-code experience in NY

Sr. Support Engineer

New York, NY

Long Term Contract

Job Description

DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions.

More specifically:

• Manage daily production support issues across Risk and Investments systems.
• Monitoring applications and system health via alert monitoring tools and providing quick response to alerts escalations and all outages.
• Investigate and Resolve Technical errors.
• Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
• Document processes and procedures related to production support tasks.
• Works with IT partners to automate and simplify software delivery processes.
• Supporting users with Internal development platform and tools.
• Involved in maintenance of business systems and interface applications.

REQUIREMENTS

• 2-5+ years of related work experience in a financial services business environment
• Excellent communication and collaboration skills
• Organization, prioritization, attention to detail and the ability to work under pressure.
• Demonstrated ability to work effectively with customers, vendors, and co-workers.
• A desire to learn about Investment Functions and spot opportunities for improvements through technology.
• Self-motivated, resourceful, with independent working habits
• Strong problem-solving skills and a desire to learn new skills.
• Working knowledge of Mendix, Python and SQL
• Some understanding of Investments front office
• Some knowledge of investments with bonds, derivatives