Customer Service Delivery Advocate (11 am - 9 pm)

Position Overview

Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! As a Customer Advocate, you will deliver vehicles directly to customers’ homes, reintroducing happiness into the car-buying process. This role requires availability 7 days a week from 11am to 9pm and offers significant career and performance-based growth opportunities.

Key Responsibilities

• Deliver vehicles to customers' doors using custom car haulers (ample training provided).
• Load and unload vehicles, and perform regular safety inspections on the hauler.
• Complete customer paperwork and maintain detailed notes in the tracking system.
• Uphold a clean driving record and adhere to Carvana's CMV Driver Qualification policy.
• Obtain required certifications (e.g., Notary, Chauffeur’s license, or Vehicle Verifier license) within mandated timeframes.
• Perform physically demanding tasks in varied indoor and outdoor conditions.

Required Qualifications

• Minimum 2 years of customer-facing experience.
• Ability to perform physically demanding tasks including walking/standing for 8+ hours and lifting up to 50 lbs.
• Must obtain state-specific certifications such as a Notary certification (within 90 days), a Chauffeur’s license (for Illinois, Michigan, Louisiana, and Missouri), or a Vehicle Verifier license (for California) as applicable.
• Strong proficiency in reading, writing, speaking, and understanding English.
• Excellent visual acuity, manual dexterity, and physical stamina.

Benefits & Perks

• Compensation: Competitive hourly rate starting at $18/hr with performance-based increases up to $20/hr and additional incentive programs.
• 401(k) with Carvana match and opportunities for overtime during busy seasons.
• Fast Track Advancement Opportunities for stellar performers.
• Health & Wellness: 100% company-paid healthcare premiums plus dental, vision, and a pet care savings program.
• Time Off & Work-Life Balance: Generous paid time off starting at 13 days in the first year, increasing subsequently.
• Education Support including tuition reimbursement and a student loan repayment program.
• Equity options through annual Carvana Shares and an Employee Stock Purchase Plan discount.
• Extensive professional development and internal growth opportunities.