Sr Technical Application Specialist, CE-HID

Position Overview

Work Schedule: First Shift (Days). Environmental Conditions: Office.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. You’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues exceeding $40 billion and the industry's most significant R&D investment, you are provided the resources and opportunities to make meaningful contributions worldwide.
Location/Division-Specific Information: This position is remote. Relocation assistance is NOT provided. Must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including a drug screen.

Key Responsibilities

• Act as the primary point of contact and “go-to” customer-facing subject matter expert for sales, field service engineers, and business development teams to pitch capillary electrophoresis (CE) technology solutions suited to clinical and biopharma customers’ needs.
• Own the customer experience by implementing CE solutions in customer labs, managing genotyping projects with defined schedules, timelines, scope, milestones, and key results, and collaborating with cross-functional teams to ensure validation and troubleshooting success.
• Maintain proactive communication with customers before, during, and after projects to clarify workflow needs and ensure successful implementation.
• Advocate internally for capillary electrophoresis products by conveying customer needs and pain points to shape sustaining and innovative product roadmaps.
• Build and maintain strong working relationships with Key Opinion Leaders and collaborate on projects such as white papers and webinars to reinforce our reputation as a thought leader in clinical and biopharma industries.
• Monitor relevant publications and maintain an updated list of laboratory developed tests (LDTs) and clinical trials utilizing our products.
• Manage customer and business partner expectations through effective communication, providing regular updates on feedback, validation progress, and risks to leadership.
• Assist in resolving technical complaints in collaboration with support organizations and R&D teams.
• Support larger product enablement initiatives by training customer-facing teams and serving as a subject matter expert during new product launches.
• Exemplify integrity and effective communication with team members, customers, and internal stakeholders.
• Travel up to 15-20% (domestic and international) as required.

Required Qualifications

• Bachelor's degree in biology, chemistry, or a related field is required.
• 7+ years of experience in genetics, molecular biology research, or application development (equivalent combinations of education and relevant work experience may be considered).
• Experience as an end user in the clinical/biopharma industry is highly desirable.
• In-depth knowledge of using capillary electrophoresis (CE) instrumentation for fragment analysis, sequencing applications, qPCR, next-generation sequencing, and other genomics applications.
• Proficiency in interpreting genetic analysis results and assisting customers in troubleshooting CE workflows from sample acquisition through analysis.
• Experience in interpreting regulatory guidelines and drafting analytical validation studies for clinical applications.
• Comprehensive understanding of Quality System Requirements (QSR) for clinical application validation and laboratory developed tests (LDTs).
• Ability to drive process improvements and efficiency enhancements in business operations.
• Experience in developing technical content and delivering technical trainings to articulate scientific principles and the features/benefits of various genetics assays.
• A sense of urgency coupled with a “can-do” attitude, combined with excellent communication skills and a customer-centric focus.
• Ability to collaborate effectively with cross-functional and cross-cultural teams.
• Demonstrated capability to identify and articulate unmet end-user needs for complex products, incorporating the Voice of the Customer.
• Familiarity with practical process improvements (PPI), Lean Six Sigma, and productivity tools.

Benefits & Perks

• Competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
• Compensation: The salary range for this position in Illinois is $93,800.00–$140,675.00, with potential eligibility for a variable annual bonus based on company, team, and/or individual performance.
• Comprehensive Total Rewards package including a choice of national medical, dental, and vision plans, along with health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO), 10 paid holidays annually, paid parental leave, accident and life insurance, and short- and long-term disability coverage.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.