Information Technology Operations Specialist- Production Support; 3rd Shift

Position:

Information Technology Operations Specialist- Production Support (3rd Shift)

Job Description

Technology Operations Specialist ensures stability, efficiency, and continuous improvement across the Production environment. You’ll troubleshoot multi‑platform issues, drive proactive monitoring, support incident/problem/change processes, and partner with technical teams to improve operational readiness and reliability.

Full time Direct Hire

Remote either in the Chicago or Dallas Area

3rd Shift 10:30 PM to 7 AM

Tuesday through Saturday

Responsibilities

• Monitor production systems, analyze alerts, and identify root causes and improvement opportunities.
• Lead or support incident response (SWAT) for high‑priority issues.
• Diagnose complex problems across Mainframe, Linux/Unix, Windows, Cloud, Network, and Storage.
• Support scheduling jobs, MQ, transmissions (SFTP/NDM), backups/restores, and mainframe commands (including IPLs).
• Maintain logs, documentation, and runbooks; document incidents in Service Now/Remedy.
• Collaborate with cross‑functional teams to tune applications and promote best ITIL practices.
• Support production installs, DR testing, and industry testing.
• Drive automation and operational standardization.
• Provide 24×7 support coverage as needed.

Qualifications

• 5+ years in Technology Operations or similar role.
• Strong troubleshooting, communication, and analytical skills.
• Experience working with technical teams, vendors, and business partners.
• Knowledge of ITIL processes (Incident, Problem, Change).

Technical Skills

• AWS and cloud tooling.
• Network fundamentals, MQ operations, Splunk.
• Understanding of enterprise environments and monitoring systems.
• Financial/clearing industry experience preferred.

Education & Certifications

Bachelor’s degree: in Computer Information Systems or related field.