Upcoming 2025 Remote Customer Service Representative Opportunities - OH and PA areas

Position Overview

This posting is for a potential upcoming opening for a Remote Customer Service Representative 1 (Pennsylvania and Ohio) role at Columbia Gas, a NiSource company. In this role, you will respond to customer telephone inquiries related to billing, service orders, and emergency situations. Although the position is remote, reliable transportation is required for travel to designated facilities. Apply now to be considered for these opportunities.

Key Responsibilities

• Process billing calls and investigate meter read and other billing accuracy or payment inquiries.
• Handle emergency calls.
• Manage customer move-ins, additions, and transfers.
• Process refunds, compensation requests, and account changes.
• Route escalated customer issues for resolution.
• Make referrals and process requests for special programs such as Energy Assistance, CRISIS, or Dollar Energy.
• Initiate service orders and provide service order status updates.
• Assist customers with credit/payment arrangements.
• Direct customers to appropriate self-service channels.
• Meet individual deadlines, metrics, and team goals while effectively prioritizing issues.
• Collaborate with team members in a group environment to achieve common objectives.

Required Qualifications

• High school diploma or equivalent.
• One (1) year of customer service experience.
• Computer skills, including navigating multiple tabs, windows, and systems.
• Ability to type a minimum of 25 words per minute.
• Solid written and verbal communication skills.
• For bilingual candidates: strong written skills in English and Spanish and fluent speaking ability in both languages.
• Must be 18 years of age or older.

Preferred Qualifications

• 2-3 years of call center and/or customer service experience.
• 2-5 years of previous customer service work-from-home experience.
• Experience in the utility industry.
• Advanced computer skills with efficient navigation through multiple applications.
• Ability to type 60-65 words per minute.

Benefits & Perks

• Starting Pay:$21.00 per hour for Traditional CSR or $22.20 per hour for Bilingual CSR, plus an additional one-time$500 sign-on bonus.
• Salary Range:$34,400.00 - $48,200.00 annually, based on skills, experience, and internal pay equity.
• Training:Participation in a 13-week training program with a focus on excellence and professionalism.