Customer Service/Inside Sales

Position Overview

We are seeking a motivated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through phone and online communication. The ideal candidate will have strong sales skills and a passion for technology, effectively communicating the value of our offerings.

Key Responsibilities

• Answer customer phone calls and complete estimates via a POS system
• Lift up to 50 pounds
• Be cross-trained in sign production and graphics
• Manage inventory and ordering
• Follow projects through in a timely manner
• Provide outstanding customer service by responding to inquiries and resolving issues promptly
• Conduct outbound and warm calls to potential customers to promote products and services
• Utilize effective negotiation skills to close sales and enhance customer satisfaction
• Assist in business development by identifying growth opportunities within existing accounts
• Maintain accurate records of customer interactions and transactions using CRM software
• Collaborate with team members to improve processes and enhance overall customer experience
• Stay informed about product updates and industry trends to provide knowledgeable support

Required Qualifications

• Proven experience in sales or customer service, preferably in technology sales
• Strong communication skills in English, both verbal and written
• Ability to negotiate effectively and build rapport with customers
• Experience with outbound calling techniques and warm calling strategies
• Familiarity with CRM software tools
• A proactive approach to problem-solving with a focus on customer satisfaction
• Ability to work independently as well as part of a team in a fast-paced environment

Benefits & Perks

Compensation: $39,040.00 - $45,410.00 per year

• Health insurance
• Paid time off
• Vision insurance
• Bonus opportunities