Inbound Answering Service Operator - Up to $16/hr

Position Overview

As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit.

We are seeking an Inbound Answering Service Operator to join our team in Location: Ohio and Nevada. Self-motivated, respectful, and reliable candidates with the ability to actively listen and think critically are encouraged to apply. With resilience and empathy, you will ensure that distressed customers leave each call with their concerns addressed and their spirits lifted.

Key Responsibilities

• Answer inbound calls from a variety of industries by following client directions and referencing FAQ pages.
• Input information quickly and accurately based on client-provided scripting.
• Dispatch messages to the appropriate contacts, answer inquiries regarding existing messages, and update accounts per client instructions.

Required Qualifications

• Education: High school diploma or GED
• Requirements: Ability to pass a criminal background check, proficiency in computer operations, availability of computer equipment if working remotely, and related work experience
• Qualifications: Excellent verbal and written communication skills, ability to meet physical job requirements (90% of shift at a workstation), and the ability to type at least 35 WPM
• Schedule: Must commit to a work schedule for no less than 6 months
• Location: Must reside in Ohio or Nevada

Benefits & Perks

• Work at Home
• Performance and Attendance based Bonus structure
• Thorough, Paid Training
• Overtime
• Paid Time Off