Repair and Tool Technician

Position Overview

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment, and handheld electrical devices. They make equipment recommendations and ensure that units are properly maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In-store, they provide service to customers by writing customer contracts and invoices for equipment rental and repairs, checking that tools are operating properly, and demonstrating proper use when needed. Off-site, they ensure that units are repaired, quality-tested, and cleaned before returning them to the originating store. Additionally, technicians effectively manage the tool inventory, maintaining and repairing tools as necessary.

Key Responsibilities

• Evaluate and repair small engines, outdoor power equipment, and handheld electrical devices.
• Provide in-store service by writing customer contracts and invoices, ensuring equipment functionality, and demonstrating proper use.
• Make equipment recommendations and perform routine maintenance for the tool rental department.
• Repair, quality-test, and clean equipment in non-store repair centers.
• Effectively manage the tool inventory by maintaining and repairing tools as necessary.