Junior Customer Service Representative

Position Overview

Envista, a renowned dental corporation partnering with dental professionals to create confidence through healthy, beautiful smiles, is seeking a Customer Service Representative for its implantology business, Nobel Biocare. This full remote opportunity (with the offer available from Poland) is ideal for candidates looking to take their first steps into the industry. You will provide essential customer service to dental professionals, supported by comprehensive product training and continuous guidance. The role is based in Prague on a hybrid model, andrelocation supportwill be provided for candidates not currently residing in the Czech Republic.

Key Responsibilities

• Together with a team of 7 members, support the market for Benelux.
• Act as the primary point of contact for clients and commercial teams.
• Manage order processing – receiving, monitoring, and processing customer orders in SAP.
• Handle complaints and other client requests.
• Respond to inquiries primarily via phone or email (CRM).

Required Qualifications

• C2 in Dutch and fluent in English.
• Customer centric approach.
• Good communication skills – efficient, friendly and positive.
• Curiosity and drive for continuous improvement.
• Experience or ability to learn CRM and ERP tools.
• Strong organizational skills and attention to details.

Benefits & Perks

• WELL certified offices– the only office in CEE with Platinum certification ensuring the highest quality physical environment.
• Mental wellbeing initiativesincluding a casual dress code, webinars, and sport challenges.
• Ulekare.cz– 24/7 medical consultations, appointments, and vaccinations for you and your family.
• 25 days of vacationand4 paid sick days.
• Meal vouchers provided.
• Hybrid work modelfacilitating flexible work arrangements.
• Wellness and leisure benefits– including Multisport and Edenred contributions.
• Retirement plan contribution and life insurance.
• Access to language courses.
• Employee Assistance Program featuring free consultations in mental health, legal, and financial areas for you and your family.
• Company discounts and an attractive work environment in Prague 8 – Libeň with free parking available in the office.